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We gathered all of our customer's most frequently asked questions and centralized the answers in one place. If you have any other questions regarding booking a service, pricing, service quality, payment methods, or just want to call and say hi, please call (844) 400-2467.
How does ChoreHub vet their students?ChoreHub partners with high school and college career centers and works directly with career specialists. ChoreHub hand selects and individually interviews each student that joins our company.
Does ChoreHub perform background checks on their students?Yes! It is our priority to ensure the homeowner's safety while a student is in their home. Every student that works with ChoreHub, is guaranteed to have passed a background check. In-person interviews are conducted as well to determine a student's future of working with the company.
Trust and Support FeeOur trust and support fee helps support: - Operational and safety measures to protect students and homeowners. - Insurance costs of $2M in general liability, $2M in occurrence, and worker's comp. - Investment in our customer support team. - Tools, team training, and channels to support you in completing your service. - Our happiness guarantee
When should I expect my students to get in touch with me?When your booking is confirmed, we will send you a confirmation email with details regarding your booking and assigned student staff. You can contact us at any time via phone at (844) 400-2467 and via email at firstname.lastname@example.org.
When do I pay my student for their work?When booking a service with ChoreHub, we collect your billing information. This information is stored and your card will be billed once the service is completed and you are 100% satisfied. You will be sent an invoice that contains your booking and payment details. We accept Visa, Mastercard, American Express, and Discover. Please note that your payments are secure on our website.
Happiness guaranteeWhen you book and pay with ChoreHub, you are covered by our happiness guarantee. In the unlikely event that a service does not earn your total satisfaction, we will determine a solution together to guarantee your happiness.
What are some common traits of a ChoreHub student?Students arrive on time, ready to work, with a smile on their face! We onboard students who are not only interested in paying for their education, but who have a deep passion for helping their communities alike. Students are friendly, approachable, neat, clean, respectful, diligent, attentive, responsible, and treat every home as if it were their own.
Cancellation policyWe understand that situational instances occur and can cause a delay in your plans to proceed with one of our services. We do have a strict 24-hour cancellation policy that reflects the value of a student's time when cancelling on short notice. The fee for cancelling a service under 24 hours in advance is equivalent to one full hour of work compensation.
Still Need Help?
Our business hours are Sunday-Saturday 8am-8pm Pacific Standard Time. We are accessible during these hours via phone and email. During non-business hours, you can send any questions or concerns through the live chat tool on the bottom right of your screen.
Contact us via phone or email
CUSTOMER SERVICE PHONE: (844) 400-2467
CUSTOMER SUPPORT EMAIL: email@example.com
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